All orders are shipped within two business days Monday – Friday 8 AM – 5 PM.
All United States customers can expect ground shipment packages to (generally) arrive within seven business days. All Next Day and 2nd-day orders received before noon central standard time (CST) will ship the same day.
We use the following carriers to deliver our orders:
United States Post Office (USPS) - Primary
United Parcel Service (UPS)
Federal Express (FedEx)
All orders will ship with tracking information that will be emailed directly to you once your order is processed.
We provide a flat rate shipping fee of $6.99 per order for standard ground shipments and free ground shipping on orders over $99.00. All Next-day and 2nd-day orders charged per selected carrier.
If you have additional shipping questions, please contact us at firstname.lastname@example.org.
Refunds and Returns
We apologize if there was a problem with your purchase as we diligently package all orders to ensure safety and product integrity. However, we understand that during the transport process packages are subject to damage. All standard products come with a 14-day, money-back guarantee for new and unopened products based on the delivery date as provided by the shipper. Open item(s) cannot be returned or refunded, and all sales are final.
You can return damaged, unopened product(s) by postal services within 14 business days of receipt of your goods.
- Open item(s) cannot be returned or refunded.
- Please alert us within 48 hours from the date you received damaged products.
- You have 14 calendar days to return an item(s) from the date you received it.
- Shipping costs will not be refunded, and the customer is responsible for the return shipping costs.
- Please ensure that the items you are returning are packed with all the elements as you received it.
To return your damaged unopened item(s) to us, please visit email@example.com where a member of our team will be happy to help. Only items that have been purchased directly from https://mitruehealth.com can be returned for the original purchase price minus shipping.